At the beginning of the current decade, there was no such thing as a mobile app to choose the seat on your flight. We were left at the mercy of airline employees or travel agents to offer alternatives. Today you can check seat and upgrade status, access boarding passes, and change flights in addition to other tasks that once were only possible via an interaction with a person, which had a cost both in your time and convenience, as well as to the airline’s overhead.
Consumer Identity and Access Management
