You may use Live Chat, but do you use it well?
Researchscape International recently conducted a survey about consumer experiences with Live Chat. It turns out only 3 out of 10 online shoppers say Live Chat is completely helpful, and one-third said they didn’t find the answers they needed at all.
Having Live Chat isn’t enough — it must be implemented and utilized effectively. Download this report to explore Researchscape’s key findings for brands to be more effective in utilizing live chat technology.