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The Collaborative Contact Center

The Collaborative Contact Center

RingCentral
Published by: Research Desk Released: Apr 08, 2020

It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service. So what factors account for this massive annual revenue loss?
• High agent turnover rates and slow ramp-up times
• Time-consuming sharing of information
• Inability to access needed experts, reducing first-contact resolution