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Most Important Call Center Trends of 2021

Most Important Call Center Trends of 2021

Dialpad
Published by: Research Desk Released: Sep 15, 2021

Call centers were once rooms crammed with desks and agents on headsets.

Today, they have evolved into advanced communications hubs where agents can interact with customers and with each other in numerous different ways, both inside and outside an office setting.

In this overview we’ll explore the top trends in call center technology and how they are changing the landscape of modern call centers.