Brand trust and customer engagement have always been the lifeblood of financial institutions (FIs). Today, they’re more critical than ever as FIs engage with customers across digital channels such as the web, social media, and mobile apps. While the mission of financial services firms hasn’t changed, their risks have. FIs must comply with evolving public communications rules. And they must ensure the digital engagement doesn’t introduce new security and fraud risks to their brand and customers.
Cyber criminals go anywhere there’s a potential financial gain, and FIs are a top target. More people are falling victim to brand fraud, account takeovers, and customer-support fraud (or “angler phishing”) across social, mobile, and web channels.
To fight back, you need a digital risk and compliance solution built for all your digital channels. Here’s an overview of digital risks and compliance challenges facing FIs and what you should consider in a solution.
Financial Services: Managing Digital Risk And Compliance
