Are your customers getting a seamless experience across all your CX channels? For too many companies, the answer is no.
If your web content management system isn’t properly integrated with your other systems, such as CRM, ERP, order management, and inventory management, you will not meet the CX expectations of today’s consumers. And they will take their business elsewhere.
Best-in-Class companies don’t play telephone with their channels. They leverage AI-powered DX platforms to guarantee all of their CX channels are connected and working together, giving every customer a single, harmonious CX experience. Check out this Aberdeen research brief to learn more.