A customer’s only interaction with a company is often through the contact center, and in most cases, it’s to resolve an issue. While quick resolution is critical, it’s vital for brands to deliver a good experience. That’s where the right training comes into play. It’s no longer about simply training agents to get work done faster. Now it’s about training agents to work smarter. Here are three ways you can get smart with agent training.
3 Ways to Get Smart with Contact Center Training
