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State of Service

State of Service

Salesforce
Published by: Research Desk Released: Sep 18, 2020

Rapid change is accelerating service transformation. Learn how you can keep up by leveraging industry trends to better support your agents and customers.

Read the report to discover:

    • Service organizations’ biggest challenges and priorities
    • The changing role of customer service agents
    • The impact of artificial intelligence (AI) on the future of customer service
    • How our mobile workforce fits into modern customer service