As organizations evaluate an abundance of communications capabilities for their workplace collaboration strategies, it’s vital to consider the value of different approaches. In this report, we evaluate workplace collaboration, which Nemertes defines as three core pillars: calling, meetings, and team collaboration. In addition, workplace collaboration may include Application Programming Interfaces (APIs), mobile extensions, security, and analytics. Some providers also may offer integrated contact center or Customer Relationship Management (CRM) solutions. Because there are many options for these additional features, mapping company requirements to options available becomes a crucial step in provider selection.
