Keeping your contact center up and running during any type of natural disaster, crisis, or unplanned event is essential to ensure the continuity of your business. In emergency situations where your agents may not be able to get to the contact center, it is critical that you have a business continuity plan to enable your agents to work remotely.
The Five9 Intelligent Cloud Contact Center enables you to transition your workforce to any location around the world, including their homes.
Read this data sheet to learn:
- What technology and equipment you need to enable a remote workforce
- How to make the transition to a fully remote contact center seamless and productive
- How to leverage Five9 to support and empower your business