As midmarket companies pursue business growth, they must deliver differentiated products and experiences without compromising business or customer data. Crucial to this is having the most up-todate IT infrastructure to support the scale and complexity of a changing application landscape. Midmarket businesses (MBs) must modernize their data centers refreshing server infrastructure and automating their IT management processes. Those that do will propel business innovation and deliver superior customer experiences with secure, fast, and reliable business technology.
In December 2018, Dell Technologies commissioned Forrester Consulting to evaluate the business value of refreshing servers and infrastructure in enterprise IT departments. Forrester conducted an online survey with 508 IT infrastructure technology decision makers (DMs) at companies with 100 or more employees in seven countries to explore this topic. This spotlight focuses on the 102 respondents we surveyed at midmarket companies with 100 to 499 employees. We found that although midmarket firms rate product improvements, better CX improvements, and increased security among their top priorities, they compromise these goals by retaining aging servers in their data centers. On the flip side, investing in modern servers yields many business and technical benefits, especially for organizations that have embraced modernized IT as a core competency.