Each year, banks invest billions of dollars in digital customer experiences, with the objective of enticing more customers to engage digitally for all their banking needs. Among the desired benefits are lower cost of service for the bank, and faster resolution and service delivery for the customer. It’s a win-win situation, with operational efficiency and scale going hand in hand with improved customer or member satisfaction.
What’s My Password? The Majority of Inquiries Can Be Solved by an AI-Powered Banking Chatbot
