Supply chain visibility is gaining popularity, but smart operators recognize the importance of making that visibility actionable. An optimal digital strategy will incorporate both real-time visibility and real-time action with service management. In the first part of this white paper, we’ll cover the history of supply chain visibility, its benefits, as well as some of its shortcomings. In the second part, we’ll deepdive into the advantages of combining visibility with service management for the most impactful, endto-end supply chain visibility solution.