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Forrester Total Economic Impact of IBM Watson Assistant

Forrester Total Economic Impact of IBM Watson Assistant

IBM
Published by: Research Desk Released: Nov 11, 2020

IBM recently commissioned Forrester Consulting to conduct a study that evaluated the financial impact of IBM Watson Assistant on organizations. Learn how IBM Watson Assistant can cut costs, drive revenue, and free precious resources for higher value work – all while improving customer NPS. Some benefits include: [skip line] $24 million in benefits over three years [skip line] 337% ROI [skip line] Cost savings of $5.50 per contained customer conversation


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