Regardless of the size, nature, or impact of a crisis, being prepared to scale to the required level of response always should be the goal. States and local governments repeatedly learn lessons pertaining to managing their workforce in a crisis but don’t always have the resources or leadership buy-in to implement them on a more permanent basis.This latest crisis, though large in scale and with different rules, is still pushing on some of the same issues we see with natural and human-caused disasters.The issues that tend to surface each time relate to telework, the cloud, and labor tracking/reporting.The only difference between now and then is regional versus national scale.
The good thing about the crisis being a national issue is we are all in this together, and best-practice sharing is coming in waves.The bad thing is we are all in this together; no one is ahead of the game to help get others through it.