Do you still make customers write emails when they have issues? Or navigate phone menus to speak with an agent?
If so, you’re not keeping up with consumer expectations. Customers today expect to be able to interact with brands in the same ways they interact with family, friends, and others.
Download this Aberdeen research brief to learn how Best-in-Class companies use private messaging in their CX to meet these new expectations, enjoying significantly fewer customer complaints and 3.5 times greater annual increases in customer satisfaction rates.