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Six Critical Differences Between CRM Knowledge Bases and Enterprise Knowledge Management Platforms

Six Critical Differences Between CRM Knowledge Bases and Enterprise Knowledge Management Platforms

MindTouch
Published by: Research Desk Released: Oct 23, 2019

In the world of knowledge management (KM) vendor selection, it’s easy to promise the world. Often, it comes down two types of KM solutions: knowledge base software bundled into an existing CRM suite; and the standalone KM platform. Which is best? We’ve put together an exhaustive list to help you choose a solution capable of delivering service excellence across all customer-facing channels.