It’s no secret that today’s consumers expect a seamless customer experience when shopping online – from browsing to checkout to the post-purchase experience. While flexible returns are becoming a bigger requirement for consumers, these policies are also becoming a bigger target for abuse.
How big of an issue? Returns Abuse costs US retailers an estimated $24B annually. Forters Reduce the Abuse report highlights new state of returns consumer and merchant research and fraud prevention tips to help you deliver a best-in-class returns program without risk.
Download the report to learn:
- Common types of fraudulent returns and the warning signs to look out for
- How to proactively limit exposure without impacting customer experience or brand reputation
- Why current fraud approaches to combating returns abuse aren’t enough and recommendations