The move to digital business is not just an imperative, it is a fundamental shift. The role of process in digital transformation is crucial, but often overlooked. This shift is so deep that Forrester has renamed the category from business process management (BPM) to digital process automation (DPA).
However, only 4% of firms believe they are ahead of the curve when it comes to their DPA, while less than 20% are still focused on traditional BPM. Most of the firms fall somewhere in the middle, evaluating, planning, and implementing changes.
Find out where you sit and what are Forrester’s recommendations.