• All
  • Cloud
    • Solutions
    • Virtualization
  • Data
    • Analytics
    • Big Data
    • Customer Data Platform
  • Digital
    • Digital Marketing
    • Social Media Marketing
  • Finance
    • Cost Management
    • Risk & Compliance
  • Human Resources
    • HR Solutions
    • Talent Management
  • IT Infra
    • App Management Solutions
    • Best Practices
    • Datacenter Solutions
    • Infra Solutions
    • Networking
    • Storage
    • Unified Communication
  • Mobility
  • Sales & Marketing
    • Customer Relationship Management
    • Sales Enablement
  • Security
  • Tech
    • Artificial Intelligence
    • Augmented Reality
    • Blockchain
    • Chatbots
    • Internet of Things
    • Machine Learning
    • Virtual Reality
NICE WFM 7.0: Understanding the Business Value and ROI

NICE WFM 7.0: Understanding the Business Value and ROI

Nice
Published by: Research Desk Released: Mar 29, 2019

Forecasting is the foundation of efficiency

Reliable forecasting is the cornerstone of modern workforce management. Unreliable forecasts that fail to accurately model the conditions of a contact center can have an undesirable effect on workforce schedules and service levels. That is why automated forecasting algorithms based on historical and seasonal trends as well as special events are so important. Accurate forecasting of contact requirements, taking into account both contact volume and handle time, enables better scheduling and staff planning.