New business opportunities and capabilities are being unlocked as organizations digitize their operational models. Enterprises are striving to undertake the critical initiatives required to modernize their facilities and infrastructure: specifically, improving productivity, reducing waste, improving energy resiliency, achieving sustainability goals, and, most importantly, protecting people, physical assets, and data. Although about 75% of companies have committed to the digital transformation journey, only 25% have reached more mature levels (for more details, see IDC MaturityScape: The Future Enterprise 1.0, IDC #US43646819, April 2019). The digital transformation journey is difficult, and the reality is that not all will succeed. Making positive progress challenges organizations to assess their internal skills and abilities and to understand when and how engaging external expertise is appropriate.
Maximizing Business and Operational Resilience Through Services
