Learn how specialty sports retailer Everlast is successfully fighting fraud head-on by outsourcing its fraud management to Radial, a full-service provider of payments, tax and fraud solutions to leading retailers and brands.
When it came to managing fraud, Everlast was bogged down in manual processes, reviewing 100 percent of its orders, except for the orders with no CVV matches that were automatically canceled. Order reviews were handled by one analyst, Monday-Friday, 7 a.m. to 4 p.m. creating a backlog of orders and delaying order processing. These inefficient processes were negatively impacting revenue, the customer experience, and interchange rates with its payment providers. With EMV looming, Everlast partnered with Radial to turn its fraud problem upside down; which resulted in an 8 percent increase in conversions and an 83 percent decrease in manual reviews.
Download the case study to uncover Everlast’s secrets to fighting fraud.