2020 shifted consumer sentiment in ways we could not have foreseen. Over a short space of time, anxiety, trauma and uncertainty increased, while human relationships, financial well-being, and future security became more and more distant.
Organisations must adapt their communication strategies to meet the shift in customer expectations. Contents
The shifting communication baseline
How should organisations communicate in the aftermath of a crisis? What is a fractured communication experience?
Let Doxim reshape your communication strategy