The COVID-19 crisis has demonstrated that resiliency is now a business imperative. IDC research shows that over 76% of organizations were adversely impacted by the pandemic, with 2% having to completely shut down. To ensure business continuity and to future-proof their businesses, organizations across industries need to accelerate their digitalization efforts.
Digital technologies have proved to be vital in keeping organizations going in the midst of lockdowns and social distancing requirements. Automating document processing with documents stored in the cloud, for example, ensures operational continuity as the workforce turns to a remote/hybrid way of working. Digital resiliency is the new approach for organizations to not only survive but thrive in the next normal.
This IDC InfoBrief looks at the role of digital document management in helping organizations become more adaptable to disruptions and be more agile to ride on changed conditions. With specific focus on IT, sales, human resource (HR), and legal functions, we examine how processes can be transformed through digital document-based workflows, and provide guidance on how organizations should evolve existing workflows to be more digitally resilient.