Despite continued advances with technology in today’s digital world, information remains our most valuable commodity. To an organization, the speed at which this information is delivered, recognized and analyzed is critical to their success in effectively mitigating the impact of an IT incident. In other words, Mean Time to Repair (MTTR) is best solved by reducing the Mean Time to Know (MTTK). Information is knowledge, knowledge is power, and effective communications provides the bridge to insure that knowledge is shared.
10 Reasons Why Your It Incidents Aren’t Resolved Faster
