[24]7.ai, Inc., a recognized leader in Omnichannel conversational AI and contact center services, announced today that Everest Group has positioned the organization in the Leader section of the PEAK Matrix® for Conversational AI Products in 2021. This comes on the heels of [24]7.ai being named a Major Contender in Everest Group’s PEAK Matrix® assessment of Customer Experience Management.
For this year’s report, Everest Group evaluated 20 providers against specific dimensions that entailed assessing their market impact, vision, and capability across different global services. Everest Group then classified providers as Leaders, Major Contenders, or Aspirants. Eight key criteria were required for inclusion in the report:
- Market adoption
- Portfolio mix
- Value delivered
- Vision and strategy
- Implementation and support
- Technological capabilities
- Execution and monitoring
- Breadth of services