Customer support

The Rise of AI and ML in B2B – How Artificial Intelligence is Changing the Game?

  Insights Desk   May 08, 2023

Highlights: According to a Harvard Business Review study, businesses that use AI for sales can boost leads by more than 50%, shorten call durations by 60–70%, and reduce costs by 40–60%. I...

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Trends Reshaping the CRM and Data Industry

  Insights Desk   Aug 30, 2022

Highlights – With the significant shift to universal apps working across various platforms, screen sizes, and operating systems, employees can effortlessly transition between their online and o...

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Microsoft and Salesforces In a Battle To Bolster Customer Service

  Insights Desk   Jan 18, 2022

Highlights Large-scale enterprises are rushing to equip their system with tools and technologies to become one-stop service centers. The value inserted within the service centers is the lifeti...

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How Artificial Intelligence is Enhancing Customer Experience

  Insights Desk   Nov 27, 2020

Adapting to the customer experience is challenging to manage, perceive, measure, and support as it is contextual and dynamic. Artificial Intelligence (AI) has made its way into every field. And it is ...

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Smart Finance App Synder Achieved Milestone with 1.5 Million Transactions

  Insights Desk   Jul 01, 2020

Synder, the one-click convenience that saves businesses thousands of dollars every year, has achieved yet another milestone. Synder recently confirmed that its service graph for the year 2020 recorded...

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Coronavirus: Talkdesk Brings up Business Continuity Solutions for Work-from-Home Agents Am...

  Insights Desk   Apr 28, 2020

Talkdesk—one of the leading cloud contact center solution providers, announced the arrival of new offers for businesses that need a swift and seamless way to move into the cloud. The Business Contin...

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CRM solutions provider Assembled receives $3.1 million funding

  Insights Desk   Mar 12, 2020

Assembled, a technology startup working towards improving  processes for customer support teams around the world has raised $3.1 million. The funding round was led by Stripe, according to a report by...

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