Customer Experience

Aisera Aims to Boost Customer and Employee Experience With AI

  Insights Desk   Aug 05, 2022

Highlights – Aisera employs conversational AI, knowledge graph-based NLU (Natural Language Understanding), automation solutions, and behavior analysis to deliver user intelligence, behavior ana...

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Dynatrace Combines Key Analytics Capabilities to Better Understand Customer Experience

  Insights Desk   Jul 25, 2022

Highlights: With the latest unification, Dynatrace is automatically linking event logs and the DEM tool’s session data in one place. Dynatrace, a Massachusetts-based company that offers an i...

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Lendmark Choses AskNicely to Enhance Customer Experience

  Insights Desk   Jul 14, 2022

Highlights: It was only after a successful pilot that Lendmark decided to implement the AskNicely Frontline Success Platform. Empowering frontline workers leads to significant revenue gains, e...

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Enhance Customer Experience and Strategies with Customer Data Platform

  Insights Desk   Jun 22, 2022

Highlights – CDP helps combine data from different tools to create a unified, centralized customer database. CDP helps brands trigger relevant messaging at the right time to drive maximum en...

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Zoovu Raises USD 169M to Fuel Product Discovery Experiences

  Insights Desk   Jun 16, 2022

Highlights: Zoovu plans to use the investment to drive its U.S. market expansion and growth initiatives to solidify its status as the leading customer experience enablement solution provider. ...

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Google Adds UJET Capabilities to Improve Customer Experience

  Insights Desk   May 12, 2022

Highlights – The UJET-Google Cloud partnership brings to light the intent of a big brand to provide more complete solutions than toolkits. Google Cloud touts the platform’s ability to hand...

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Reasons GCC Consumers Prefer Digital Banking Services

  Insights Desk   Aug 19, 2021

Banking is not the same anymore. Gone are days when banking demanded at least half a day for a consumer to deposit or withdraw money. It might sound over the board, but there were days when peop...

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HungerRush Augments Services with Acquisition of 9Fold

  Insights Desk   Jun 01, 2021

Summary HungerRush acquires 9Fold to aid restaurants in providing customers with online ordering facilities without interference from third-party. HungerRush, a well-known cloud-based software...

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Allego, Corporate Visions Partner to Add Value, Boost CX

  Insights Desk   May 10, 2021

Allego, a well-known sales learning and enablement platform firm, on April 27, 2021, got candid about its technology platform being leveraged to deliver Corporate Visions’ coaching programs, consult...

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Heads Up on Unforeseen Challenges for CCOs in 2021

  Insights Desk   Mar 05, 2021

2020: The unexpected 2020 or the year of the pandemic, was filled with what we call "the unexpected." The coronavirus outbreak shook the entire world, where being alive was the only thing everyon...

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