Chatbots

Chatbots Vs Search Engines: Is One Better Than the Other?

  Insights Desk   Aug 18, 2022

Highlights As a result of technological advancements and big data, search engines can now filter and classify content, allowing consumers to avoid going through all websites. Chatbots are the...

Read more

Instreamatic Releases a New AI Tool for Instant Client Communication and Sentiment Analysi...

  Insights Desk   Apr 19, 2022

Highlights The new solution enables customers to speak their minds to brands or content producers instantly by leaving brief audio messages at any physical or digital brand touchpoint. Brands...

Read more

Chatbot Trends Revolutionizing Businesses in 2022

  Insights Desk   Feb 01, 2022

The decade gone by has seen the modern service desk evolve rapidly. Among other technologies, the chatbot has contributed significantly to enhance customer experience. It goes without saying that with...

Read more

Rule-based Chatbots VS AI-based Chatbots

  Insights Desk   Jan 12, 2022

Chatbots are now a highly demanded entity, especially when it comes to corporate communications. But before we rush into making any decision, it is essential to understand the working of chatbots, the...

Read more

Mindsay Implants AI Chatbots on Genesys AppFoundry

  Insights Desk   Mar 02, 2021

Mindsay has recently placed its customer service automation platform on Genesys AppFoundry as it is the industry’s largest dedicated marketplace dedicated to customer experience solutions. The A...

Read more

Pryon Introduces NLP Platform That Works ‘Out of the Box’

  Insights Desk   Feb 03, 2021

Pryon, an artificial intelligence (AI) company, launched a fully automated natural language processing (NLP) platform to allow companies to add no-code AI capabilities without professional or special ...

Read more

Forrester Research Recognized Espressive Barista as a Leader in the Forrester New Wave

  Insights Desk   Nov 14, 2020

Espressive, an innovator in artificial intelligence (AI) for enterprise service management (ESM), announced it had been titled as a leader in The Forrester New WaveTM: Chatbots For IT Operations, Q4 2...

Read more

Role of Chatbots in the Development of Businesses During COVID-19

  Insights Desk   Jul 24, 2020

Coronavirus has changed the way we look at the world today. The situation that the world is currently into owing to COVID-19 is an unpredictable one. Many look at it as an opportunity, while many stil...

Read more

Healthcare Industry Alleviates ‘Patient Anxiety’ Using Chatbots Amid COVID-19

  Insights Desk   Jul 16, 2020

According to a recent report published in JAMIA, researchers at Indiana University Kelley School of Business came up with an idea of an online experiment. This study involved participants who viewed a...

Read more

Facebook Garners Retail Data to Train Chatbots Close to Humans

  Insights Desk   Jun 15, 2020

According to a technical report from VentureBeat, researchers at the biggest social media network site – Facebook have reported about how data obtained from human conversations can prove helpful for...

Read more