Training Whitepapers

kickstart your frontline communications and training evolution

Sponsored by: Axonify Published By: Research Desk Released: May 17, 2021

Frontline employees are essential to your success. The decisions they make on the job every day can have a major impact on your business and customers. With the right communications and training in pl...

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the ultimate guide to elastic customer service

Sponsored by: Replicant Published By: Research Desk Released: May 12, 2021

Solve your struggles with inaccurate call center forecasting, hiring, training, and overstaffing. Contact centers are a critical part of the customer service strategy, but they’re not set up for ...

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perspectives on technology skill development

Sponsored by: Pluralsight Published By: Research Desk Released: Apr 02, 2021

Welcome to Perspectives on Technology Skill Development, a collection of articles by leaders who recognize their organization’s success depends on their ability to consistently and predictably build...

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training data platforms 101

Sponsored by: LabelBox Published By: Research Desk Released: Apr 12, 2020

Welcome to the Training Data Platforms 101 Guide, the best resource to understand and evaluate training data platforms for AI-focused companies. Data science teams spend a disproportionate amount o...

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3 ways to get smart with contact center training

Sponsored by: Serenova Published By: Research Desk Released: Feb 19, 2019

A customer's only interaction with a company is often through the contact center, and in most cases, it's to resolve an issue. While quick resolution is critical, it's vital for brands to deliver a go...

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navigating from l&d to profit

Sponsored by: CornerstoneOnDemand Published By: Research Desk Released: Jan 21, 2019

Training makes a tangible impact on business outcomes, but some senior leaders only see L&D as absorbing precious budget. It’s surprising that training isn’t seen as effective, especially s...

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your guide to developing today’s top talent

Sponsored by: CornerstoneOnDemand Published By: Research Desk Released: Jan 21, 2019

The truth about the future of work is that it’s unpredictable. As technology, industries, and demographics continue to shift, organizations have found themselves in a position as exciting as it is c...

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