Technology Whitepapers

location platform index: mapping and navigation (key vendor rankings and market trends) 20...

Sponsored by: Ovum Published By: Research Desk Released: Jan 04, 2019

HERE was named the world’s leading location platform in 2018 (Source: Ovum), overtaking Google for the first time. Ovum’s Index assesses and ranks the major vendors in the location platform market...

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forrester – cios need to take the lead on ai for transformational outcomes across th...

Sponsored by: Forrester Published By: Research Desk Released: Jan 04, 2019

Artificial Intelligence (AI) is helping deliver revenue growth with better customer experiences, increasing innovation, and improving operational effectiveness. However, most firms are just getting st...

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forbes insights: cio roadmap to data-driven digital transformation

Sponsored by: Forbes Insights Published By: Research Desk Released: Jan 04, 2019

Established companies need a comprehensive plan that fully addresses all the business, cultural, and technology considerations required for business transformation in volatile and quickly evolving mar...

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accelerate your general data protection regulation (gdpr) compliance journey with microsof...

Sponsored by: Microsoft Published By: Research Desk Released: Jan 04, 2019

75% of S&P 500 companies will disappear by 2027. In order to truly digitize supply chain operations, businesses need to tie together thousands of disparate moving parts and break down deeply roote...

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the office printing market today…and tomorrow

Sponsored by: Epson Published By: Research Desk Released: Jan 03, 2019

Read this IDC report to learn about the future of the office printing market and how inkjet technology is disrupting the laser printer market....

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citizen data analytics: give everyone a shot at the action

Sponsored by: Adobe Published By: Research Desk Released: Jan 03, 2019

Put your data where the action is — in the hands of those creating your customer experiences. Read Citizen data analytics: Give everyone a shot at the action to learn the following: Why it’...

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the essential guide to text analytics for cx pros

Sponsored by: SMG Published By: Research Desk Released: Jan 02, 2019

At SMG we designed our text analytics technology for top-tier accuracy, powerful reporting, and next-level insights—because we know that’s what CX pros need most from their open-ended feedback....

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canon business readiness index: 2018 innovation edition

Sponsored by: Canon Published By: Research Desk Released: Dec 17, 2018

The business landscape is changing at a breakneck pace. The rate of rapid change is led by globalisation, new and evolving technologies, increasing customer expectations and a shift in demographics to...

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dropbox business: getting the most from collaboration

Sponsored by: Dropbox Published By: Research Desk Released: Dec 14, 2018

Dropbox Business enables users to collaborate securely, with the tools they use and love. With Dropbox Business, there is no need to send employees to rigorous training sessions to view how-to videos,...

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