Support Whitepapers

the ultimate cx agent guide: how to be the ‘employer of choice’ and not an internet me...

Sponsored by: NICE Published By: Research Desk Released: Nov 14, 2022

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? Your customers using digital technology in daily life expect agents to be as digital fluent a...

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dell emc unified workspace ebrochure final-082919

Sponsored by: Dell Published By: Research Desk Released: Jan 15, 2021

Users are on the go, working from almost anywhere and on multiple devices, reshaping the traditional work-place. We know for you as an IT leader this means more: ∙∙devices to provision and...

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why winning support teams stick to one tool

Sponsored by: LogMeIn Published By: Research Desk Released: Dec 24, 2020

Best-in-class internal IT support teams need the right tools to become more effective and responsive. By investing in tools purpose-built for employee support, companies are dramatically improving the...

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define your services for fast and accurate service delivery

Sponsored by: ServiceNow Published By: Research Desk Released: Apr 04, 2020

Your IT service desk is swamped from the moment work begins. It’s unclear how to gain control without the right tracking, prioritization and reporting. You can improve IT service delivery and demons...

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case studies: hr and it better together

Sponsored by: ServiceNow Published By: Research Desk Released: Nov 23, 2019

Successful organizations recognize the many potential benefits in offering great employee experiences. But what will it take to create and support those rewarding experiences? It requires a coordinate...

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moments that matter: a new cx roadmap for financial services

Sponsored by: Oracle Published By: Research Desk Released: Nov 22, 2019

Rethinking your processes and investing in technology that supports your customer experience sets you apart. Let’s take a closer look at how CX technology can help redefine your business as you prep...

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a navigation guide for windows/sql server 2008 eos

Sponsored by: Insight Published By: Research Desk Released: Oct 22, 2019

SQL Server and Windows Server 2008 EOS means Microsoft will no longer make product improvements, accept warranty claims, or provide security or non-security patches. Extended support is only available...

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five daunting sales and marketing gaps and how to overcome them

Sponsored by: Microsoft Published By: Research Desk Released: Jan 23, 2019

End of support is an ideal time to transform your IT estate with the cloud. But we know that it can be hard to upgrade everything before the end-ofsupport timeline. To address this need, we are please...

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lead your team through end of the support

Sponsored by: Microsoft Published By: Research Desk Released: Jan 23, 2019

This guide explores how enterprises can elevate their legacy applications from running on Windows Server 2008 or 2008 R2 by upgrading to the latest Windows Server on-premises or migrating to the ...

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