Service Whitepapers

mike more miles and true test

Sponsored by: Interstate Batteries Published By: Research Desk Released: May 08, 2023

“The True Test program along with designated Battery Captains in our shops has doubled our sales in one year.” Mike More Miles realized that we were not reaching our potential in our battery bu...

Read more

dell pc as a service

Sponsored by: Dell Published By: Research Desk Released: Apr 12, 2023

Making employee experience a priority for the business is not new, but what is different now is that in order to stay competitive and retain and attract the best talent, employee experience has to bec...

Read more

businesses have saved 27% in support costs with service cloud.

Sponsored by: Salesforce Published By: Research Desk Released: Apr 08, 2023

Try our value calculator to see how much Service Cloud can save you. Estimate how much value Service Cloud can provide based on your organization, number of agents, and more. Find out how much Serv...

Read more

creating customer- centric service with ai and automation

Sponsored by: PegaSystems Published By: Research Desk Released: Oct 13, 2021

Change is the only constant The saying “the only thing that is constant is change” dates back to the ancient Greeks. And while this phrase may feel overused, it’s perhaps never been more true...

Read more

achieving digital customer service transformation

Sponsored by: PegaSystems Published By: Research Desk Released: Oct 13, 2021

We are at a moment of unique opportunity for customer experience leaders. Nearly every business is striving for customer centricity to better differentiate and retain valued customers. And today, new ...

Read more

6 steps to simplifying service

Sponsored by: PegaSystems Published By: Research Desk Released: Oct 13, 2021

Let’s face it, achieving frictionless service isn’t easy. With an ever-increasing number of channels available and rapidly shifting expectations, service is often filled with complexity. A new ...

Read more

how to keep your digital services up and running 24/7

Sponsored by: ServiceNow Published By: Research Desk Released: Oct 08, 2021

Discover how you can delight employees with fewer IT incidents and faster IT service response times while predicting and preventing issues before they impact users or the business. The key is AI-Power...

Read more

how to keep your digital s up and running 24/7

Sponsored by: ServiceNow Published By: Research Desk Released: Oct 08, 2021

Discover how you can delight employees with fewer IT incidents and faster IT service response times while predicting and preventing issues before they impact users or the business. The key is AI-Power...

Read more

get started with predictive aiops in just a few weeks

Sponsored by: ServiceNow Published By: Research Desk Released: Oct 08, 2021

Stop struggling with unexplained service outages or rapidly rising event volumes from multiple monitoring tools. Learn how to get started with ServiceNow Predictive AIOps, which leverages machine lear...

Read more

11 ways infrastructure and service visibility delivers benefits across it

Sponsored by: ServiceNow Published By: Research Desk Released: Oct 08, 2021

ServiceNow IT Operations Management Visibility discovers IT infrastructure and automatically maps it to digital services. Learn how connecting this operational data to business processes improves serv...

Read more