Revenue Whitepapers

the collaborative contact center

Sponsored by: RingCentral Published By: Research Desk Released: Apr 08, 2020

It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service. So what factors account for this massive annual revenue loss? • High agent turnover rates...

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the top 5 mistakes professional services teams make and how to avoid them

Sponsored by: FinancialForce Published By: Research Desk Released: Mar 16, 2020

The professional services industry has grown to more than $4 trillion in global revenues, with annual growth surpassing almost every other sector. With technology playing an increasingly important ...

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how to win the fulfillment arms race

Sponsored by: Radial Published By: Research Desk Released: Oct 16, 2019

Need-it-now consumers are driving retailers’ sales at an increasingly high rate, and they have specific expectations when it comes to influencing them to click the “buy” button. While product pr...

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top 10 global bank drives 5x faster it project delivery

Sponsored by: Mulesoft Published By: Research Desk Released: Jul 16, 2019

This global top-tier bank is one of the world’s largest financial services companies. Its IT team operates at a massive scale. One of the 10 largest banks in the world, the bank offers a striking ex...

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how to enable a culture of innovation in your organisation

Sponsored by: Oracle Published By: Research Desk Released: Jun 11, 2019

The results presented in this report are based on a mobile-only, 23-question global survey conducted through November 2018. This survey targeted 5,488 Manager, Director, Vice President or C-Level exec...

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reap what you sow: how fostering a culture of ongoing performance reviews drives growth

Sponsored by: Cornerstone Ondemand Published By: Research Desk Released: Jan 30, 2019

Annual performance reviews are still a routine part of company life, but why? One study found that 95% of employees are dissatisfied with the process, and almost as many, 90%, don’t believe they pr...

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ups reseller case study: partnering to boost revenue

Sponsored by: The Channel Company + SacPower Published By: Research Desk Released: Jan 10, 2019

Uninterruptible power supplies take time and expertise to configure, deploy, and manage. Learn how an APC reseller partnered with a UPS solution provider to close service gaps — and transform a powe...

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the winning playbook for experience personalization

Sponsored by: Adobe Published By: Research Desk Released: Jan 03, 2019

Personalized customer experiences can drive double-digit revenue growth for your business. However, poor personalization can hurt your bottom line, as consumers switch from companies that fail to meet...

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