knowledge management Whitepapers

knowledge rocks!

Sponsored by: NICE Published By: Research Desk Released: Apr 25, 2022

Class is in session. Learn why knowledge rocks! Contrary to popular belief, you can predict the future. Or, at least, you can predict your customers’ needs, issues, and questions. You’ve seen t...

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the power of a knowledge management platform to transform the customer journey

Sponsored by: MindTouch Published By: Research Desk Released: Oct 23, 2019

The dynamics of the customer journey are constantly expanding and evolving. Traditional “company-first” approaches to delivering service excellence are no longer sufficient. Instead, today’s for...

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six critical differences between crm knowledge bases and enterprise knowledge management p...

Sponsored by: MindTouch Published By: Research Desk Released: Oct 23, 2019

In the world of knowledge management (KM) vendor selection, it’s easy to promise the world. Often, it comes down two types of KM solutions: knowledge base software bundled into an existing CRM suite...

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how to set the stage for community collaboration: from ideation to innovation

Sponsored by: DZone Software Published By: Research Desk Released: Jan 14, 2019

A paradigm shift, which changes the focus from individual accomplishments to team success, is critical. According to a study conducted by the Future Foundation on behalf of Google, there is an 81% ...

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