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The Cloud Complexity Imperative -Why Organizations Must Unify and Simplify the Management of Their Sprawling Multi-Cloud Environments

the cloud complexity imperative -why organizations must unify and simplify the management ...

Published By: Research Desk Released: Jan 12, 2021

There’s no question that public cloud services have transformed IT service delivery. But organizations are also evolving their on-premises IT infrastructure to keep pace with digital demands. The re...

The Cloud Complexity Imperative for Medium Business

the cloud complexity imperative for medium business

Published By: Research Desk Released: Dec 03, 2020

One of the biggest transformations in IT service delivery over the past decade has been the emergence of public cloud infrastructure consumption. ESG has annually tracked midmarket (100 to 999 employe...

Beyond Out-of-The-Box for ITSM: Automate Routine Service Requests with IntegrationHub

beyond out-of-the-box for itsm: automate routine service requests with integrationhub

Published By: Research Desk Released: Oct 13, 2020

This ebook shows how your IT service desk can automate end-to-end service request with custom workflows. IT service delivery teams can drive down OPEX, increase service delivery speed, and free up cri...

A New IT Service Paradigm for the On-Demand World

a new it service paradigm for the on-demand world

Published By: Research Desk Released: Jun 01, 2020

Hewlett Packard Enterprise is delivering flexible IT with simplicity, security, and on-premises control. HPE GreenLake allows businesses to consume IT infrastructure on their own terms, without compro...

15 Ways to Protect Your Business From a Cyber Attack

15 ways to protect your business from a cyber attack

Published By: Research Desk Released: May 21, 2020

Security isn’t a one-size-fits-all concept; it is comprised of a number of things and layered to serve as complete, holistic protection. With advanced cyber threats multiplying, it’s crucial that ...

Broadcom Case Study

broadcom case study

Published By: Research Desk Released: May 21, 2020

A few years ago, Broadcom set out a vision to improve the helpdesk experience for its employees, save time, and reduce the volume of work by automating tasks with AI. In a matter of weeks, Broa...

Empower your IT service desk with artificial intelligence and analytics

empower your it service desk with artificial intelligence and analytics

Published By: Research Desk Released: Mar 15, 2020

Harness the power of built‑in Artificial Intelligence to accelerate the pace of work. Empower your IT staff to focus on strategic high priority activities by letting AI automate repetitive tasks wit...

Get better, faster, IT service through AI capabilities

get better, faster, it service through ai capabilities

Published By: Research Desk Released: Mar 15, 2020

With the help of AI, virtual agents, and machine learning, you can reduce costs, increase productivity, and improve your customer experience. Read this ebook for smart, actionable insights into how yo...

IT Service Excellence Tool Kit

it service excellence tool kit

Published By: Research Desk Released: Sep 13, 2019

The IT Service Excellence Toolkit outlines best practices to ensure client satisfaction, and includes powerful tools for your success, including a sample service agreement, client onboarding checklist...

HFS Top 10 Cognitive Assistant Service Providers

hfs top 10 cognitive assistant service providers

Published By: Research Desk Released: May 24, 2019

The focus of cognitive assistants is generally about augmentation of employee work rather than replacement. Automation tools can often replace a human interaction—we see this a lot in self-servic...

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