Digital Whitepapers

7 bonnes pratiques numeriques pour les professionnels rh

Sponsored by: DocuSign Published By: Research Desk Released: Oct 05, 2021

Ne laissez rien au hasard lorsque votre service passe au numérique. Les sept bonnes pratiques numériques  pour les professionnels des RH. Les experts du secteur prédisent que les entreprises en...

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digital transformation demands a new approach to erp with oracle fusion cloud erp

Sponsored by: Vertex Published By: Research Desk Released: Oct 04, 2021

When selecting an enterprise resource planning (ERP) system, executives often overlook the power it holds today and the importance of tax compliance. Some organizations still believe that the operatio...

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call center management: best practices, tips, and strategies

Sponsored by: Dialpad Published By: Research Desk Released: Sep 15, 2021

Truly effective call center management is much more than just scheduling and watching other people work, it’s a multifaceted sometimes stressful management role that includes motivating teams to suc...

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most important call center trends of 2021

Sponsored by: Dialpad Published By: Research Desk Released: Sep 15, 2021

Call centers were once rooms crammed with desks and agents on headsets. Today, they have evolved into advanced communications hubs where agents can interact with customers and with each other in nu...

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leveraging contact center analytics

Sponsored by: Dialpad Published By: Research Desk Released: Sep 15, 2021

Are your customers getting frustrated by inaccurate wait times? Are callers to your contact center resolving their issues on the first call? The good news is that analytics can help. With the right...

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case studies in government digital identity

Sponsored by: Iproov Published By: Research Desk Released: Aug 05, 2021

Globally, governments are adopting secure digital identity verification to improve the lives of their citizens. Governments, banks and other enterprises are opting to transform their programs to digi...

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guide to digitising hr

Sponsored by: Employment Hero Published By: Research Desk Released: Aug 03, 2021

In the new world of digital and remote working, traditional HR is falling short. Go digital and ditch those paper documents for good. Digital HR can give you much-needed time back in your day, stre...

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digital supply chain summit

Sponsored by: Google Published By: Research Desk Released: Jul 15, 2021

Learn from your industry peers on how they are delivering exceptional customer experience, building resilient and sustainable supply chains, and running processes autonomously by leveraging the cloud....

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end-to-end security in education

Sponsored by: Cisco Published By: Research Desk Released: Jul 12, 2021

Learning environments go digital Whether they are completing a math test online, giving a science presentation, or virtually attending a field trip, students of all ages are always connected. And w...

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from challenge to change.

Sponsored by: Adobe Published By: Research Desk Released: Jul 05, 2021

Pivoting in the midst of a pandemic posed tremendous challenges. But it also gave the world a glimpse into the power of digital—with all its agility, creativity, and possibility. In November 2020, w...

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