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CX
CX Whitepapers
the state of personalization today
Sponsored by:
Acquia
Published By:
Research Desk
Released:
Sep 18, 2019
No matter the industry, every organization wants to deliver a better experience for their customers. In order to address the customer experience challenge, organizations are turning to technology. ...
Read more
how to adapt and win in a new era of cx
Sponsored by:
Verint
Published By:
Research Desk
Released:
Sep 13, 2019
Your customers now want to interact with you on their terms through whichever channel or platform takes their fancy at any given moment. All this is occurring against a backdrop of customers becoming ...
Read more
optimize customer experience metrics with 12 ai-enabled use cases
Sponsored by:
IBM
Published By:
Research Desk
Released:
May 10, 2019
Injecting artificial intelligence (AI) into your business processes can transform the customer experience (CX) by helping you predict customer behaviors with richer context and deeper insight. When op...
Read more
embracing the unknown: 7 steps for exploring emerging advertising channels
Sponsored by:
Adobe
Published By:
Research Desk
Released:
Apr 12, 2019
Engaging ad experiences — anywhere, anytime. That's what customers are expecting when they connect with your brand. It's also the attraction of emerging channels where your ads can get more attentio...
Read more
behind every great ad
Sponsored by:
Adobe
Published By:
Research Desk
Released:
Apr 12, 2019
The world of advertising has become a complex tangle of organizational silos, disconnected platforms, and scattered customer data, turning even the simplest media buy into a chaotic event. But it does...
Read more
the golden record: advancing identity resolution capabilities
Sponsored by:
RedPoint Global
Published By:
Research Desk
Released:
Feb 27, 2019
Brands are competing on CX. This requires hyper-personalized, real-time omnichannel experiences, but that’s impossible without starting at the beginning: identity resolution. Identity resolution is ...
Read more
3 customer experience mistakes you’ll never make again
Sponsored by:
Serenova
Published By:
Research Desk
Released:
Feb 19, 2019
The writing is on the wall: Handle Customer Experience (CX) well and your business stands to gain. However, fail to manage CX just right and you can severely hurt your reputation and bottom line. Here...
Read more
cx trends & technology guide: restaurant industry edition
Sponsored by:
Astute Solutions
Published By:
Research Desk
Released:
Feb 14, 2019
3 Key Customer Experience Trends The restaurant and hospitality industries have always focused on delivering the absolute best experiences that will keep guests coming back again and agai...
Read more
cx trends & technology guide: food retail industry edition
Sponsored by:
Astute Solutions
Published By:
Research Desk
Released:
Feb 14, 2019
5 Key Customer Experience Trends In a business where average profit margins range from 1 to 3%, food retailers (including groceries, mass merchandisers, drug stores, and convenience store...
Read more
the roi of transforming social customer care with private messaging
Sponsored by:
IAdvize
Published By:
Research Desk
Released:
Feb 06, 2019
Do you still make customers write emails when they have issues? Or navigate phone menus to speak with an agent? If so, you’re not keeping up with consumer expectations. Customers today expect t...
Read more
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