CX Trends Whitepapers

cx trends 2022: industry insights retail

Sponsored by: Zendesk Published By: Research Desk Released: Mar 21, 2022

Delivering exceptional customer service can mean the difference between standing out or falling behind, but retailers have to move quickly to avoid common traps that may derail their growth plans. ...

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2020 digital trends: it in focus

Sponsored by: Adobe Published By: Research Desk Released: Sep 30, 2020

The 2020 Digital Trends: IT in Focus report from Econsultancy and Adobe looks at how IT departments are responding to CX trends and opportunities, in terms of mindset, technology and ways of working....

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2018 retail cx trends report

Sponsored by: Inmoment Published By: Research Desk Released: Oct 24, 2019

InMoment surveyed 1,300 consumers in the United States to understand the state of trust and loyalty, as well as customer perception about retailers’ attempts to offer more experiences versus simple ...

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customer experience trends & technology guide

Sponsored by: AstuteSolutions Published By: Research Desk Released: Apr 02, 2019

5 Key Customer Experience Trends How consumers interact with brands has fundamentally shifted over the past decade, fueled by the rise of the web and of mobile devices. No industry has been harder ...

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cx trends & technology guide: food retail industry edition

Sponsored by: Astute Solutions Published By: Research Desk Released: Feb 14, 2019

5 Key Customer Experience Trends   In a business where average profit margins range from 1 to 3%, food retailers (including groceries, mass merchandisers, drug stores, and convenience store...

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