customer support Whitepapers

secure and optimize your contact center with chromeos [video]

Sponsored by: Google Published By: Research Desk Released: Apr 20, 2023

Learn how ChromeOS helped these businesses shift their sales and customer support teams remote while creating a collaborative environment, boosting security and productivity while still providing the ...

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in-app support: help your customers right where they are

Sponsored by: GoTo Rescue Published By: Research Desk Released: Jun 17, 2022

Mobile apps are everywhere: engaging consumers, generating revenue, and providing entertainment. Yet when it comes to support, mobile apps can be a black hole. Users may not be able to reach out for h...

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buyer’s guide to choosing the right remote support tool

Sponsored by: GoTo Rescue Published By: Research Desk Released: Jun 17, 2022

Today, providing customer support is complex. The demand for remote technical support has jumped since the pre-pandemic days, as have the number of agents working remotely, putting pressure on organiz...

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using artificial intelligence (ai) to make better use of your data

Sponsored by: Iron Mountain Published By: Research Desk Released: Nov 09, 2021

In the digital age, data is the fuel of business. Many organizations have more data than they know what to do with. However as much as 90% of data generated today is unstructured and it’s everywhere...

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flashpoint: subscription billing and revenue management capabilities

Sponsored by: Oracle Published By: Research Desk Released: Sep 15, 2021

Due to the continous engagement of customers throughout the as-a-service offering life cycle, and based on each customer’s subscription term, the billing operations team has insights on how customer...

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six must dos for a successful wi-fi 6 migration

Sponsored by: Alcatel-Lucent Enterprise Published By: Research Desk Released: Mar 30, 2021

Wi-Fi 6 APs require more power to unleash their full potential. The 802.11ax APs have added more capabilities and are more feature rich. Make sure your switches support 802.3at, PoE to deliver 30W pe...

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six reasons why customers hate your live chat: and how to fix it

Sponsored by: Khoros Published By: Research Desk Released: Jul 19, 2020

Consumers want to chat with brands just like they do with friends and family — when and where it is most convenient for them — whether that means real-time communication or sending messages over a...

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how slack’s own developers use slack

Sponsored by: Slack Published By: Research Desk Released: Oct 28, 2019

Explore how Slack's engineering teams use slack to create value for their teams. Read more about Slack's application in: Deployment Bug tracking Customer support...

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the future of customer engagement

Sponsored by: LogMeIn + Bold360 Published By: Research Desk Released: Oct 24, 2019

Before the 1990s, everything companies knew about their customers was stored in one or more central locations: lists, spreadsheets, or databases. Only a limited number of people had access to the data...

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eight questions to ask before selecting your developer community solution

Sponsored by: Devada Published By: Research Desk Released: Sep 25, 2019

Your customer support group is tired of answering the same questions over and over. Product wants a way to tap into user ideas more efficiently. Your developer relations teams want to engage dev...

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