customer service Archives | Page 5 of 6 | SaaS Demand

How RPA Impacts Every Part of the Insurance Value Chain

how rpa impacts every part of the insurance value chain

Published By: Research Desk Released: Feb 12, 2020

Get the eBook and learn how Robotic Process Automation(RPA) streamlines claims handling, accelerates underwriting, enhances customer service, and strengthens finance and accounting processes....

5 WAYS TO CHANGE A TOXIC CALL CENTER ENVIRONMENT

5 ways to change a toxic call center environment

Published By: Research Desk Released: Dec 23, 2019

No matter who you talk to, everyone agrees: a toxic call center is hurtful to customers, employees, and your bottom line. When customers call in, they’re hoping to connect with an actively engaged t...

Becoming a Trailblazer: GreenThumb keeps customer service in bloom with Field Service Lightning

becoming a trailblazer: greenthumb keeps customer service in bloom with field service ligh...

Published By: Research Desk Released: Dec 05, 2019

When the first rays of sunshine hit the UK each spring, GreenThumb’s expert field crew members are eager to help homeowners across the nation bring their lawns to life. That’s why the company rece...

Transform Customers Experience with Connected Field Service

transform customers experience with connected field service

Published By: Research Desk Released: Dec 05, 2019

In the era of the connected customer, delivering a superior, endto- end customer experience has never been more important. In fact, according to the Customers 2020 report, customer experience has over...

Committed to Customers – Going Beyond the Shopping Cart

committed to customers – going beyond the shopping cart

Published By: Research Desk Released: Nov 05, 2019

With customers making purchase decisions in just a few clicks, online retailers need to provide an extensive range of services like replacement guarantees, scheduled on-time deliveries, attractive dis...

5 Challenges Fleet Management Systems Are Solving for Business and Operations Leaders

5 challenges fleet management systems are solving for business and operations leaders

Published By: Research Desk Released: Jul 05, 2019

Take a look at the top five reasons business and operations professionals are implementing fleet management systems — and seeing results. This easy-to-read eBook shows you how fleet management works...

Agile transformation improves customer services for leading payroll provider

agile transformation improves customer services for leading payroll provider

Published By: Research Desk Released: Jun 27, 2019

Leading payroll and human resources (HR) provider Paychex pairs innovative technology with flexible digital services to create self-service tools supported by industry specialists. Its agile transform...

Forbes Insights-IT Transformation: CIOs and CEOs Power Partnership for the Digital Age

forbes insights-it transformation: cios and ceos power partnership for the digital age

Published By: Research Desk Released: May 30, 2019

Enterprises throughout the world have made IT Transformation a priority in recent years. Unfortunately, despite investing heavily in time and money, many of them still haven’t found the secret to ga...

OpenText B2B Managed Services

opentext b2b managed services

Published By: Research Desk Released: May 27, 2019

Day-to-day management of your B2B integration environment to optimize supply chain operations and improve customer service....

Four Support Teams That Embraced Mobile

four support teams that embraced mobile

Published By: Research Desk Released: Apr 18, 2019

Customers expect support organizations to keep their mobile devices running efficiently and effectively - just like their desktops and laptops. That's why these four leading support organizations use ...

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