customer service Whitepapers

retailer power increased productivity for customer service and securely transfers custom...

Sponsored by: Laplink Published By: Research Desk Released: Jan 16, 2021

Nordic region consumer electronics giant uses PCmover to save time and money when migrating customer data from old computers to new ones....

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improving demand management: how bissell develops spotless forecasting

Sponsored by: Oracle Published By: Research Desk Released: Oct 27, 2020

Better forecast accuracy helps you improve customer service while reducing costs. But how can you predict demand when your business constantly changes?. Learn about advanced demand management from BIS...

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the complete guide to customer experience in 2020

Sponsored by: Birdeye Published By: Research Desk Released: Jul 27, 2020

The best businesses are those who are able to consistently deliver fantastic customer experiences. Here's how you can improve customer experience and be the obvious choice in your area. In this ebo...

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connected conversations: how ai and chatbots are making financial services more human

Sponsored by: LogMeIn Published By: Research Desk Released: Jun 17, 2020

Today’s banking customer has strong opinions about their banking experience. “The Amazon Effect” has raised consumer expectations exponentially. A consistent, personal, and relevant experience i...

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forrester study: business value of servicenow customer service management

Sponsored by: ServiceNow Published By: Research Desk Released: Apr 21, 2020

A Study to Measure Cost Savings and Business Benefits. This Forrester Total Economic Impact™ (TEI) study is based on four interviews with ServiceNow Customer Service Management customers. It prov...

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think beyond traditional crm to elevate your customer service

Sponsored by: ServiceNow Published By: Research Desk Released: Apr 20, 2020

Go all-in with an end-to-end service solution that meets today’s high customer expectations. One of your biggest opportunities to deliver a superior experience is through customer service, and tr...

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freshdesk customer service stories that inspire

Sponsored by: FreshWorks Published By: Research Desk Released: Mar 28, 2020

Freshdesk is a modern customer service platform that helps you deliver seamless, cross-channel customer service. Our platform is quick to deploy, easy to use, scales to businesses of all sizes. Rea...

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the ultimate guide to omnichannel customer service

Sponsored by: FreshWorks Published By: Research Desk Released: Mar 28, 2020

Customers today demand connected experiences regardless of the number of channels they use. Journeys filled with friction and broken conversations are no longer acceptable. In fact, 56% of customers h...

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power up your support with the ultimate customer service software

Sponsored by: FreshWorks Published By: Research Desk Released: Mar 28, 2020

Freshdesk is a modern customer service platform that helps you deliver seamless, cross-channel customer service. Our platform is quick to deploy, easy to use, scales to businesses of all sizes. Why...

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