customer service Whitepapers

four imperatives for inventory and order allocation success

Sponsored by: BlueYonder Published By: Research Desk Released: Nov 10, 2023

Wholesale distributors have always faced complex challenges due to the nature of their business model — which includes large and diverse product inventories, many trading partners and a reliance on ...

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four imperatives for inventory and order allocation success

Sponsored by: BlueYonder Published By: Research Desk Released: Nov 10, 2023

Wholesale distributors have always faced complex challenges due to the nature of their business model — which includes large and diverse product inventories, many trading partners and a reliance on ...

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long live customer service! your answer to great customer experiences

Sponsored by: RingCentral Published By: Research Desk Released: Oct 11, 2023

Customers expect quick and easy service when they contact your company. Learn how to deliver great customer experiences and what to look for in a communications platform to support your customer servi...

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overcoming the top 5 challenges with innovative solutions

Sponsored by: Nasuni Published By: Research Desk Released: May 24, 2023

B2B and wholesale sales comes with a unique set of challenges across sales, marketing, operations and IT departments. The elevated level of selling and customer service required to serve retail partne...

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the ultimate cx agent guide: how to be the ‘employer of choice’ and not an internet me...

Sponsored by: NICE Published By: Research Desk Released: Nov 14, 2022

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? Your customers using digital technology in daily life expect agents to be as digital fluent a...

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the total economic impact™ of slack for sales teams

Sponsored by: Slack Published By: Research Desk Released: Jul 01, 2022

Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often requires a feat of company-wide coordination. Agents must pull up account information for context,...

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the total economic impact™ of slack for service teams

Sponsored by: Slack Published By: Research Desk Released: Jun 28, 2022

Prior to using Slack, these service teams relied on a large mix of ticketing tools, knowledge bases and reporting solutions. However, companies struggled to bridge the gap between the tools, informat...

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modern incident response how our customers use slack for faster resolution, less stress ...

Sponsored by: Slack Published By: Research Desk Released: Jun 28, 2022

The digital world is open 24/7. So it follows that digital consumers expect IT and customer service to keep the same hours. These exceedingly high expectations mean that no issue is too small or com...

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in business for you: make the most of your technology

Sponsored by: Unit4 Published By: Research Desk Released: Mar 31, 2022

Unit4 PSA: our funnel-to-cash practice management platform Service based businesses have a lot of things to keep track of – from prospects to opportunities, clients, projects, utilization, an...

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