Customer Relationship Managament Whitepapers

4 ways to empower agents to deliver great customer experiences

Sponsored by: Dell Published By: Research Desk Released: Sep 23, 2019

Customer experience drives the success of your organization. Awesome systems for on-boarding customers and supporting them can certainly establish an initial relationship, but what happens when someth...

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eliminate business service outages by moving to service-aware it operations

Sponsored by: Servicenow Published By: Research Desk Released: Jun 11, 2019

A single outage can be the thread that causes business services to unravel. Can you quickly identify the root cause of an outage and its impact on your business? See how ServiceNow helps customers sea...

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path to personalization: the 9 keys to driving stronger relationships—one customer at a ...

Sponsored by: Sitecore Published By: Research Desk Released: May 31, 2019

Do you know when to approach your customers? What about—and maybe even more importantly—when not to? These are two of the first questions to answer when developing a personalization strategy. A...

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experience commerce: a guide to winning the customer hearts & minds

Sponsored by: Sitecore Published By: Research Desk Released: May 22, 2019

Discover the approach to winning lifelong, loyal customers Commerce has changed. Consumers now expect unique experiences tailored to them. To meet these expectations, you must know those you intera...

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hearts and minds

Sponsored by: Sitecore Published By: Research Desk Released: May 20, 2019

Ecommerce is no longer simply a battle for the shopping cart. It’s a drive to win the hearts and minds of customers – because when you win there, you create customers for life. And lifelong, loyal...

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path to personalization

Sponsored by: Sitecore Published By: Research Desk Released: May 20, 2019

Decipher the path to personalization so you can get moving now Do you know when to approach your customers? What about—and maybe even more importantly—when not to? These are two of the first...

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e x p e r i e n c e c o m m e r c e : a strategic guide for executives how to achieve grea...

Sponsored by: Sitecore Published By: Research Desk Released: May 16, 2019

E-commerce has transformed our world. But it’s often created a mindset where the transaction is king. Buyers are there to fill online shopping carts and check out — not abandon them — and that�...

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recurring revenue made mspeasy

Sponsored by: Datto Published By: Research Desk Released: May 16, 2019

The MSP's Guide to Driving Profits through MRR in 2018 In order to be a successful Managed Service provider in 2018 and beyond, today’s business must leverage the massive opportunity for increasi...

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bundled services made mspeasy

Sponsored by: Datto Published By: Research Desk Released: May 16, 2019

Bundling services gives MSPs an opportunity to demonstrate the value of their services in a straightforward way. An MSP might have tiers of services at different price points. Others might offer a sin...

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the total economic impact of cylanceprotect® and cylanceoptics™

Sponsored by: Cylance Published By: Research Desk Released: May 13, 2019

BlackBerry Cylance commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Cylance...

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