customer journey Archives | Page 2 of 2 | SaaS Demand

The Guide to Modern Customer Communication

the guide to modern customer communication

Published By: Research Desk Released: Jun 17, 2020

People interact differently with businesses than they did five years ago even one year ago. Things are changing so rapidly, it’s important to keep up to date on customer expectations and demands, es...

the swrve customer journey ebook: modernizing your brand’s path to purchase

Published By: Research Desk Released: Mar 03, 2020

The global app store is projected to grow 5x as fast as the overall global economy, with revenues reaching $120B in revenue in 2019.* For future-forward brands interested in seizing tomorrow's mark...

How to Attract More Hungry Customers to Your Locations (Free E-Guide)

how to attract more hungry customers to your locations (free e-guide)

Published By: Research Desk Released: Feb 07, 2020

How to Attract More Hungry Customers to Your Locations. Today's most important food and beverage marketing strategy. Long gone are the days when marketing and brand teams could rely on a linear cus...

The Benefits of Aligning Sales and Marketing

the benefits of aligning sales and marketing

Published By: Research Desk Released: Jan 14, 2020

Separate applications and processes for sales and marketing teams can cost you in lost sales opportunities and reduced efficiency. Connect and automate these systems from nurture to handoff to improve...

The Power of a Knowledge Management Platform to Transform the Customer Journey

the power of a knowledge management platform to transform the customer journey

Published By: Research Desk Released: Oct 23, 2019

The dynamics of the customer journey are constantly expanding and evolving. Traditional “company-first” approaches to delivering service excellence are no longer sufficient. Instead, today’s for...

Path to Personalization: The 9 keys to driving stronger relationships—one customer at a time

path to personalization: the 9 keys to driving stronger relationships—one customer at a ...

Published By: Research Desk Released: May 31, 2019

Do you know when to approach your customers? What about—and maybe even more importantly—when not to? These are two of the first questions to answer when developing a personalization strategy. A...

Commerce: It’s always personal

commerce: it’s always personal

Published By: Research Desk Released: May 20, 2019

In this new world, the content has a direct impact on commerce. Useful, engaging content fuels customer interactions, but that content will be far more useful and engaging if it’s delivered in the c...

Breathe New Life Into the Customer Journey

breathe new life into the customer journey

Published By: Research Desk Released: Apr 04, 2019

Like oxygen, analytics breathes life into the customer behind the screen. Find out how analytics can help you deliver just what your customer needs in Breathe new life into the customer journey. Re...

Designing a World-Class Digital Customer Experience Program

designing a world-class digital customer experience program

Published By: Research Desk Released: Feb 15, 2019

Understand the "Why" behind site behavior. Learn best practices around potential leading indicators, how to conduct journey specific research in digital environments, and how to take action on this da...

16 Ways to Capture and Capitalize on Customer Insights

16 ways to capture and capitalize on customer insights

Published By: Research Desk Released: Feb 15, 2019

The customer experience isn’t about a single ‘wow’ moment - in fact, it’s the culmination of several interactions with your brand. Understanding each stage of the customer journey helps you ma...

Our Brands