customer journey Whitepapers

customer identity and access management

Sponsored by: Ping Identity Published By: Research Desk Released: Mar 17, 2022

Customer identity can help you ensure that every stage of your customer’s journey is seamless and delivers the experience they expect. Harnessing the power of customer identity wisely is your...

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gestion des identités et des accès client

Sponsored by: Ping Identity Published By: Research Desk Released: Mar 17, 2022

L'identité client peut vous aider à assurer que chaque étape de votre parcours client est fluide et offre l'expérience attendue. Exploiter judicieusement le pouvoir de l'identité client es...

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understanding the customer journey every step of the way

Sponsored by: TTEC Published By: Research Desk Released: May 03, 2021

This strategy guide will help you earn loyalty and increase CLV through customer journey mapping. Many organizations think of their customer journeys as a collection of brand “touchpoints.” But, t...

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3 secrets to exceeding customer experience expectations

Sponsored by: Khoros Published By: Research Desk Released: Feb 09, 2021

In this checklist, you’ll learn exactly how your brand can deliver excellent customer experiences. Today’s customers have higher expectations than ever before. Every brand today knows that. Som...

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[webinar] 5 ways your revops team can impact the customer journey

Sponsored by: LeadIQ Published By: Research Desk Released: Jan 15, 2021

With more organizations shifting to more recurring revenue models, we have seen a dramatic rise in RevOps. The key question in everyone’s mind is how RevOps will play a role in their organization an...

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10 surprising ways you can use text messaging

Sponsored by: Podium Published By: Research Desk Released: Dec 04, 2020

The Modern Customer Journey 10 Surprising Ways You Can Use Text Messaging Learn why messaging is the future of customer acquisition and loyalty Get use cases and examples to apply to your c...

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breaking down fraud flows

Sponsored by: Cybertheory Published By: Research Desk Released: Nov 05, 2020

Uncover how fraudsters exploit the customer journey and amp; understand how their behaviors make early detection possible. This eBook explores how different types of fraud affect the customer jour...

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build an irresistible commerce experience

Sponsored by: Adobe Published By: Research Desk Released: Sep 30, 2020

This e-book identifies the essential E-commerce features required to create an irresistible experience at all stages of the customer journey....

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magic quadrant for crm lead management

Sponsored by: Adobe Published By: Research Desk Released: Sep 30, 2020

B2B marketers need lead management applications that provide for a consistent experience along increasingly complex buyer journeys that cross between digital and human touchpoints. They need to shift ...

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how to develop a successful sales engagement strategy

Sponsored by: Dialsource Published By: Research Desk Released: Jul 20, 2020

A survey by Forrester Consulting, a leading analyst firm, found that 79% of buyers prefer to self-educate online before engaging with a sales rep. Salespeople have begun to shift the way they sell to ...

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