customer interactions Whitepapers

tirez des enseignements utiles de vos interactions avec les clients

Sponsored by: Nice Published By: Research Desk Released: Aug 24, 2022

NICE CXone Interaction Analytics est un outil de reporting et d’analyse omnicanal qui exploite l’intelligence artificielle pour identifier les causes profondes et les tendances dans 100 % des inte...

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simplifying the customer experience

Sponsored by: National General Published By: Research Desk Released: Dec 05, 2019

In today’s fast-paced mortgage industry, customers expect immediate, accurate responses and access to a variety of technology-based options to interact with their servicer. Most servicers outsource ...

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commerce: it’s always personal

Sponsored by: Sitecore Published By: Research Desk Released: May 20, 2019

In this new world, the content has a direct impact on commerce. Useful, engaging content fuels customer interactions, but that content will be far more useful and engaging if it’s delivered in the c...

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overcoming the digital age disconnect

Sponsored by: RingCentral Published By: Research Desk Released: Mar 21, 2019

Traditionally, businesses think about employee and customer engagement strategies as two separate areas, owned by different stakeholders. This siloed approach creates barriers within the organization ...

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