Customer Interaction Archives | SaaS Demand

Accelerate Sales Performance: 6 Questions to Ask About Your CRM

accelerate sales performance: 6 questions to ask about your crm

Published By: Research Desk Released: May 14, 2020

Foster personalized, meaningful engagement with every customer by selecting a customer relationship management (CRM) platform that integrates AI, automation, and other advanced capabilities into your ...

Breathe New Life Into the Customer Journey

breathe new life into the customer journey

Published By: Research Desk Released: Apr 04, 2019

Like oxygen, analytics breathes life into the customer behind the screen. Find out how analytics can help you deliver just what your customer needs in Breathe new life into the customer journey. Re...

3 Customer Experience Mistakes You’ll Never Make Again

3 customer experience mistakes you’ll never make again

Published By: Research Desk Released: Feb 19, 2019

The writing is on the wall: Handle Customer Experience (CX) well and your business stands to gain. However, fail to manage CX just right and you can severely hurt your reputation and bottom line. Here...

Five Things We Learned From Talking To More Than 1 Billion People

five things we learned from talking to more than 1 billion people

Published By: Research Desk Released: Jan 02, 2019

We’re living in what Forrester has dubbed “The Age of the Customer”—where the sheer number of choices has created a seismic shift in power. The possibilities are endless. And that means expect...

The new power couple: Content and commerce take center stage

the new power couple: content and commerce take center stage

Published By: Research Desk Released: Dec 14, 2018

Too often, brand marketing efforts are segregated from commerce systems and their data, so marketers frequently promote products to prospects who may not have shown interest or, worse, have already bo...

Commerce: It’s always personal “How context-driven content fuels sales growth”

commerce: it’s always personal “how context-driven content fuels sales growth̶...

Published By: Research Desk Released: Dec 14, 2018

How context-driven content fuels sales growth What were once communications channels are now becoming commerce channels, with consumers making purchases on their TVs, on Twitter, and by text message. ...

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