Customer Experience Whitepapers

transformational technologies and the future of utilities

Sponsored by: Opentext Published By: Research Desk Released: Mar 05, 2020

Learn how disruptive technologies like big data analytics in energy and amp; utilities will transform the utility customer experience....

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digital banking report: gaining a competitive edge during digital disruption

Sponsored by: Opentext Published By: Research Desk Released: Mar 05, 2020

The ability to use AI to improve the customer experience on a personalized basis is becoming more affordable to banking organizations of all sizes. Now is the time for banks and credit unions to embra...

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the relevancy ring esp buyer’s guide 2019

Sponsored by: Adobe Published By: Research Desk Released: Feb 06, 2020

Adobe earned universally high customer satisfaction marks in virtually all areas that The Relevancy Group Measures. Each year, The Relevancy Group publishes “The Relevancy Ring,” a quantifiable...

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feeding the content data loop

Sponsored by: Adobe Published By: Research Desk Released: Feb 05, 2020

Content and data are created equal in the eyes of the customer experience. Here are five ways you can use experience-centric data to deliver relevant experiences and add value to your content. Your...

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charting a course for an exceptional customer experience

Sponsored by: Adobe Published By: Research Desk Released: Feb 05, 2020

While having the right tech is key to delivering great experiences, an equally important part of the equation is having the right people, processes and org structures. WHY SHOULD THE TARGET AUDIENC...

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customer centricity: a key priority across all lines of business

Sponsored by: Microsoft Published By: Research Desk Released: Jan 14, 2020

Customer experience is expected to overtake price and product as the key brand differentiator by 2020. Get ahead of the competition now by personalizing your organization’s customer experience strat...

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contact center 2.0: the rise of collaborative contact centers

Sponsored by: RingCentral Published By: Research Desk Released: Dec 23, 2019

Altimeter’s Brian Solis discusses the evolution of Contact Center 2.0, an integrated approach to UCaaS that brings experts and agents together to deliver modern, real-time customer experiences....

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the total economic impact™ of ringcentral contact center

Sponsored by: RingCentral Published By: Research Desk Released: Dec 23, 2019

RingCentral Contact Center is an omnichannel and collaborative cloudbased contact center platform. It helps organizations deliver a better customer experience and improve agents’ productivity and wo...

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planning the key to success

Sponsored by: Ingenico Published By: Research Desk Released: Dec 10, 2019

For online retailers there has never been a better time to engage consumers to reach peak sales days, especially for customers who are cross-border shopping. If the customer experience is good, consum...

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