Customer Experience Archives | Page 8 of 16 | SaaS Demand

Connected Conversations: How AI and Chatbots Are Making Financial Services More Human

connected conversations: how ai and chatbots are making financial services more human

Published By: Research Desk Released: Jun 17, 2020

Today’s banking customer has strong opinions about their banking experience. “The Amazon Effect” has raised consumer expectations exponentially. A consistent, personal, and relevant experience i...

Delivering Innovative Customer Experience Requires Enterprisewide Agile Operations

delivering innovative customer experience requires enterprisewide agile operations

Published By: Research Desk Released: Jun 06, 2020

The urgency to respond to customer demands is getting board-level attention. Providing better customer experience is the number 1 top objective for adopting a digital business strategy, according to I...

Marketing Trends Report

marketing trends report

Published By: Research Desk Released: May 06, 2020

Marketing isn’t what it used to be. You’ve got big data. You’ve got artificial intelligence. You’ve got GDPR and agile workflows. All which ladder up to the holy grail of creating an ever-bett...

How to Drive Revenue Through Your Website: Featuring a Plow and Hearth Case Study

how to drive revenue through your website: featuring a plow and hearth case study

Published By: Research Desk Released: May 03, 2020

Ninety-nine percent of your website visitors don’t buy anything, nor do they leave behind PII. So, if you can't identify them, you're missing a tremendous opportunity to engage them when it matters ...

Technologists – And the Business – Must Execute at the Speed of DevOps

technologists – and the business – must execute at the speed of devops

Published By: Research Desk Released: Apr 24, 2020

Intermediate organizations have the basics well in hand. They’ve broken down silos, institutionalized customer centricity, and built a foundation of agile processes. However, to advance, CIOs and ot...

Forrester: Improve Travel, Expense, Invoice Management Solution to Drive Better EX

forrester: improve travel, expense, invoice management solution to drive better ex

Published By: Research Desk Released: Apr 22, 2020

It's no surprise that a productive employee is an engaged employee, and an engaged employee is good for your business. In fact, companies with the most engaged employee enjoy 81% higher customer satis...

Financial Firm Saves 3000 Hours and $2.2M with RPA

financial firm saves 3000 hours and $2.2m with rpa

Published By: Research Desk Released: Apr 22, 2020

Check out this case study to see how Robotic Process Automation (RPA) has helped CNO Financial Group become more productive, saving 3000 hours and $2.2M each year, while enhancing the firm's customer ...

Reimagining Customer Experience

reimagining customer experience

Published By: Research Desk Released: Mar 20, 2020

Customer expectations are entirely reshaping the business landscape. With each app they download and business they buy from, customers now expect a perfect mix of efficiency, convenience, and personal...

A Guide To Verifying Users for Marketplaces

a guide to verifying users for marketplaces

Published By: Research Desk Released: Mar 20, 2020

Online marketplaces have revolutionized the customer experience. Now among some of the world’s most valuable companies, services marketplaces have led the disruption of transport,commodation, food, ...

Get better, faster, IT service through AI capabilities

get better, faster, it service through ai capabilities

Published By: Research Desk Released: Mar 15, 2020

With the help of AI, virtual agents, and machine learning, you can reduce costs, increase productivity, and improve your customer experience. Read this ebook for smart, actionable insights into how yo...

Our Brands